Return & Exchange Policy
At Cozy Elle, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date. Items must be unused, unwashed, and in their original condition with all tags attached.
Non-Returnable Items
The following items cannot be returned: sale items, gift cards, and personal care/beauty products that have been opened.
How to Initiate a Return
- Email us at [email protected] with your order number and reason for return.
- We will send you a return shipping label within 2 business days.
- Pack your items securely and drop off at any authorized shipping location.
- Once we receive and inspect your return, we will process your refund within 5-7 business days.
Exchanges
We accept exchanges for different sizes or colors within 30 days of delivery. Please contact us at [email protected] to arrange an exchange.
Refunds
Refunds will be issued to your original payment method. Shipping costs are non-refundable unless the return is due to our error.
Contact Us
If you have any questions, please reach out to us at [email protected].